Refund Policy
Last updated: October 14, 2026
We want you to feel confident ordering from the Gelagen official website. This policy explains our refund process.
60-Day Money-Back Window
Orders qualify for a refund request within 60 days of the original purchase date shown on your order confirmation email.
How to Request a Refund
- Email support@gelagenbeauty.com with your order number.
- Our team will confirm eligibility and provide return instructions.
- Refunds are issued to the original payment method within 5-10 business days of approval.
What's Covered
Refunds apply to orders placed directly on the Gelagen official website. Purchases made through unauthorized third-party sellers are not eligible.
Questions
Contact us any time via our Contact Us page.